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Frequently Asked Questions
Are your products handmade?
Yes! Each item is carefully handcrafted with premium materials to ensure a high-end, unique aesthetic for your everyday style.
Can I purchase a Mystery Box anytime?
No. Our Mystery Boxes are exclusively available and opened during our active Live Streams. Any orders placed when we are offline will be automatically CANCELED and FULLY REFUNDED. Please make sure to purchase only when you are hanging out with us live!
Can I return or exchange a Mystery Box once it's opened?
No. All sales for Mystery Boxes are final. Once a Mystery Box is unboxed, revealed, or packed live on stream, we do not accept any returns, refunds, or style exchanges under any circumstances.
Do you ship worldwide and how long does it take?
Currently, we only ship to the United States, while other international shipping zones are still under development. Standard shipping to the US usually takes about 7-12 business days, and tracking information will be automatically emailed to you as soon as your package ships.
What is your return policy?
We offer a strict 7-day return policy (from date of delivery) exclusively for items that arrive damaged or incorrect. To qualify for a refund or replacement, a continuous unboxing video showing the shipping label and the defect is strictly required. All sales for Mystery Boxes are final.